General Terms and Conditions of Sale and Service

These General Terms and Conditions of Sale and Service govern the purchase of physical products and the booking of services and experiences through inserrata.com.

Before placing an order or making a booking, customers are invited to carefully read these Terms and Conditions, the Cancellation, Returns and Refund Policy, the Privacy Policy and the Cookie Policy.

By submitting an order, the customer confirms that they have reviewed the conditions applicable to the purchase.

1. Seller Information and Contact Details

The website inserrata.com is operated by:

In Serrata SSA
Registered office: Via XXIV Maggio 36
56024 San Miniato (PI)
Italy

VAT Number and Tax Code: 02062270505
REA: PI-177735

Email: info@inserrata.com
Telephone: +39 320 6750994

In Serrata SSA is hereinafter also referred to as “In Serrata” or the “Seller”.

2. Scope of Application

These Terms and Conditions apply to purchases and bookings made through inserrata.com relating to, by way of example:

• wines;

• extra virgin olive oil;

• other food and agricultural products;

• gift boxes and other physical products;

• wine and olive oil tastings;

• visits;

• truffle hunts;

• lunches and dinners;

• food and wine experiences;

• private events;

• any other services or experiences published on the website.

These Terms and Conditions apply to both consumers and professional or business customers, except where a specific provision expressly applies only to consumers.

For the purposes of these Terms and Conditions, a “consumer” means a natural person purchasing for purposes unrelated to their business, commercial, craft or professional activities.

3. Information About Products, Services and Experiences

The essential characteristics of products, services and experiences are described on the relevant pages of the website.

Before making a purchase or booking, customers are invited to carefully check, where applicable:

• description;

• quantity and format;

• price;

• date and time;

• number of participants;

• location;

• services included and excluded;

• any requirements or restrictions;

• cancellation conditions;

• shipping times and costs.

Photographs, videos and graphic representations displayed on the website are primarily for illustrative purposes.

Agricultural, artisanal and food products may be subject to natural variations in characteristics such as colour, packaging, presentation or organoleptic qualities. Such variations do not automatically constitute a lack of conformity.

Any differences relating to wine vintages will be communicated or indicated where relevant to the purchase.

4. Availability

Products and experiences may be purchased or booked subject to the availability indicated on the website.

Without affecting orders already validly concluded, In Serrata may:

• update available quantities;

• suspend the sale of a product;

• change the available dates for an experience;

• limit the quantities that may be purchased;

• refuse orders that are manifestly unusual, incomplete or fraudulent.

If a product becomes unavailable after the order has been concluded, In Serrata will inform the customer without undue delay.

Depending on the circumstances, the customer may be offered:

• replacement with an equivalent product, subject to the customer's consent;

• modification of the order;

• a refund of the amount paid for the unavailable product;

• cancellation and refund of the entire order where the unavailable product represents an essential part of the purchase.

5. Ordering Process and Conclusion of the Contract

To make a purchase or booking through the website, the customer will normally be required to:

1. select the product or experience;

2. specify the quantity or number of participants;

3. select the date and time, where applicable;

4. add the item to the cart;

5. provide the required information;

6. review the order summary;

7. review the applicable terms and conditions;

8. complete payment.

Before finally submitting the order, the customer may identify and correct any errors in the information provided.

The order submitted by the customer constitutes an offer to purchase.

The contract is considered concluded when the customer receives an order confirmation at the email address provided during the purchase process, unless otherwise expressly stated during the ordering process.

The order confirmation will normally include the main information relating to the purchase, such as:

• order number;

• products or services purchased;

• price;

• any shipping costs;

• payment method;

• delivery address, where applicable;

• date and time of the experience, where applicable.

The customer is responsible for reviewing the confirmation and promptly reporting any errors.

6. Prices and Errors

Prices displayed on the website are expressed in euros and include VAT where applicable.

Shipping charges and any other additional costs are shown separately before the order is finally submitted.

The applicable price is the price shown in the order summary at the time of purchase.

In Serrata may change its prices at any time. Such changes will not apply to orders that have already been concluded.

In the event of an obvious and recognisable error concerning the price, description, availability or conditions of an offer, In Serrata will inform the customer without undue delay.

Where possible, the customer may choose either to confirm the purchase under the corrected conditions or to cancel it and receive a refund of any amounts already paid.

7. Payments

Payment may be made using the methods available and displayed during checkout.

Online payments are processed through Shopify and the relevant payment service providers.

In Serrata does not directly store complete payment card details, except for any limited information that may be made available by payment providers for the purposes of order management, refunds, security and fraud prevention.

If payment is unauthorised, declined or incomplete, the order or booking cannot be properly processed.

8. Sale of Alcoholic Beverages and Minimum Age

The sale of alcoholic beverages is restricted to persons aged 18 or over, in accordance with applicable law.

By placing an order containing alcoholic beverages, the customer declares that:

• they are at least 18 years old;

• the recipient of the shipment meets the applicable legal age requirements;

• the information provided is accurate and truthful.

In Serrata or the delivery provider may request valid identification to verify the recipient's age.

Alcoholic beverages will not be delivered to minors.

If delivery cannot be completed because an eligible recipient is unavailable or their age cannot be verified, the parcel may be returned to the sender.

Any storage, return or reshipping costs resulting from incorrect information or circumstances attributable to the customer may be charged to the customer to the extent permitted by law.

Alcoholic beverages are not served to minors during tastings.

9. Shipping and Delivery

In Serrata ships to the countries and addresses available during checkout.

The ability to ship wine, olive oil or other products to a particular country may depend, among other things, on:

• local laws and regulations;

• customs restrictions;

• carrier restrictions;

• quantities purchased;

• availability of delivery services.

Estimated delivery times are indicated on the website, during checkout or in the order confirmation.

Unless otherwise agreed or provided by law, delivery will take place without undue delay and within the time limits established by applicable law.

Any delivery dates or times provided as estimates may vary due to circumstances not reasonably within In Serrata's control, including public holidays, weather conditions, customs inspections, strikes, logistical congestion or force majeure events.

10. Delivery Address

The customer is responsible for ensuring that the delivery address and all other information required for shipment are accurate and complete.

Delays or failed deliveries may occur, among other circumstances, as a result of:

• an incorrect or incomplete address;

• absence of the recipient;

• failure to respond to contact attempts;

• unjustified refusal of delivery;

• inability to verify the recipient's age;

• failure to collect the parcel from the carrier's depot or collection point.

Where such circumstances are attributable to the customer, any storage, return and reshipping costs may be charged to the customer to the extent permitted by law.

11. Transfer of Risk and Inspection Upon Delivery

For purchases made by consumers, the risk of loss of or damage to the products passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, except where otherwise provided by law.

Upon delivery, customers are invited to check:

• the integrity of the packaging;

• the number of parcels;

• any leakage;

• broken bottles;

• obvious signs of tampering;

• whether the products received correspond to those ordered.

Where visible damage is present, customers are invited, where possible, to accept the parcel subject to a specific written reservation describing the damage on the carrier's documentation, or to refuse delivery where the parcel is seriously compromised.

Any issues may be reported to:

info@inserrata.com

The communication should include the order number, a description of the issue and, where available, photographs of the packaging and products.

Failure to report an issue immediately does not affect any mandatory rights granted to consumers by law.

12. Withdrawal, Returns and Refunds for Physical Products

Consumers have a right of withdrawal for purchases of physical products in the circumstances and within the time limits established by applicable law.

As a general rule, consumers may exercise the right of withdrawal within 14 calendar days, subject to the exceptions provided by law.

The procedures for exercising the right of withdrawal, returning products, return shipping costs, conditions of returned products, refund procedures and applicable exclusions are described in detail in the Cancellation, Returns and Refund Policy published on the website.

That Policy forms an integral part of these Terms and Conditions.

Nothing in these Terms and Conditions limits any mandatory rights granted to consumers under applicable law.

13. Experiences and Bookings for a Specific Date

Wine and olive oil tastings, truffle hunts, lunches, dinners, visits and other experiences offered by In Serrata are normally booked for a specific date or period of performance.

Where the circumstances set out in Article 59 of Italian Legislative Decree No. 206/2005, the Italian Consumer Code, apply, these services are not subject to the statutory 14-day right of withdrawal normally applicable to distance purchases.

Customers therefore do not automatically have the right to cancel an experience booked for a specific date within 14 days simply because they have changed their mind.

In Serrata nevertheless provides the commercial cancellation conditions set out in this section, in the Cancellation, Returns and Refund Policy, and in any specific conditions communicated to and accepted by the customer in relation to an individual booking.

14. Cancellation of Experiences by the Customer

Unless different conditions have been expressly communicated and accepted for a particular booking, customers may request cancellation with a refund up to 72 hours before the scheduled starting time of the experience.

Cancellation requests must be submitted in writing to:

info@inserrata.com

The date and time on which the cancellation request is received will determine whether the applicable deadline has been met.

Cancellation requests received less than 72 hours before the scheduled starting time of the experience are not eligible for a refund.

A booking reserves a specific date, time slot and organisational capacity for the customer.

Any exceptional decision by In Serrata to provide a refund, credit, voucher, rescheduling or other solution outside the applicable cancellation period:

• applies only to the individual case;

• does not amend these Terms and Conditions;

• does not establish a precedent;

• does not automatically create the same entitlement for other bookings.

Further details are set out in the Cancellation, Returns and Refund Policy.

15. Groups, Private Events, Advance Bookings and Special Conditions

The standard cancellation conditions for experiences booked directly through the website allow customers to request a refund up to 72 hours before the scheduled starting time of the experience, unless specific conditions apply to the individual booking.

For groups, private events, bookings made significantly in advance, customised services, or bookings requiring advance arrangements involving staff, collaborators, suppliers, transportation or other dedicated services, In Serrata may apply different cancellation, modification, payment or refund conditions.

For bookings made significantly in advance, a longer cancellation notice period than the standard 72 hours applicable to ordinary online bookings may be required, including, where expressly communicated to the customer, a notice period of 30 days before the scheduled date of the experience.

The applicable specific conditions must be communicated to the customer before the relevant booking is confirmed.

Where such conditions have been communicated and accepted in connection with a particular booking, the specific conditions will apply to that booking instead of the corresponding general conditions.

Once the specifically agreed cancellation deadline has passed, the booking will not be eligible for a refund, without prejudice to any mandatory rights granted under applicable law.

Any rescheduling, credit, voucher or other commercial solution offered by In Serrata after the applicable cancellation deadline is discretionary, applies only to the individual case, does not amend the applicable conditions and does not establish a precedent for other bookings.

16. Changes and Rescheduling

Requests to change:

• the date;

• time;

• number of participants;

• type of experience;

• additional services;

• other elements of the booking

are subject to availability and acceptance by In Serrata.

Customers do not have an automatic right to modify or reschedule a booking.

Acceptance by In Serrata of a modification or rescheduling request does not automatically change the cancellation conditions originally applicable to the booking unless otherwise agreed in writing.

If a reduction in the number of participants is communicated after the applicable cancellation deadline, In Serrata reserves the right to apply the financial conditions originally agreed, to the extent permitted by applicable law.

17. Late Arrivals and No-Shows

Customers are responsible for arriving at the location indicated in the booking confirmation at the agreed time.

Customers are advised to arrive at least 10 minutes in advance, unless otherwise indicated.

In the event of a late arrival, In Serrata will make reasonable efforts to allow the experience to take place, subject to:

• the day's schedule;

• staff availability;

• availability of any external collaborators;

• other guests and bookings.

A significant delay may result in a shorter experience.

Where the delay makes it impossible or no longer reasonably practicable to provide the experience, the booking may be treated as a no-show.

In the event of a no-show, no refund will be provided, except where otherwise required by applicable law.

18. Cancellation or Modification by In Serrata

In Serrata may need to modify, postpone or cancel an experience due to circumstances including:

• weather conditions incompatible with the performance or safety of the activity;

• unexpected unavailability of necessary staff or collaborators;

• health or safety concerns;

• unavailability of the location;

• force majeure;

• other circumstances making it impossible or unreasonable to provide the experience.

If In Serrata permanently cancels an experience and it cannot be provided as agreed, the customer may choose, depending on the circumstances, between:

• a refund of the amount paid for the cancelled experience;

• rescheduling the booking to another available date.

A credit or voucher may be offered as an alternative, without prejudice to the customer's mandatory statutory rights.

Except where liability cannot legally be excluded, In Serrata is not responsible for indirect expenses independently incurred by the customer, such as flights, accommodation, transportation or other separately purchased services.

19. Allergies, Intolerances, Coeliac Disease and Dietary Requirements

Customers must notify In Serrata before booking of any allergies, intolerances, coeliac disease, dietary requirements or other circumstances relevant to their safe participation.

In Serrata is an agricultural and agritourism business, and certain experiences may involve the preparation or serving of food in environments that do not necessarily have professional kitchens or separate facilities dedicated to individual dietary requirements.

For this reason, unless expressly confirmed in writing before the booking, In Serrata cannot guarantee the absence of cross-contamination or the ability to accommodate specific dietary requirements.

Customers with:

• severe allergies;

• coeliac disease;

• significant food intolerances;

• other conditions for which cross-contamination may present a risk

must contact In Serrata before making a booking so that it can be determined whether the experience can be provided under suitable conditions.

Simply notifying In Serrata of a dietary requirement does not automatically mean that In Serrata can guarantee that the requirement can be accommodated.

Where necessary, In Serrata will inform the customer if certain food or services cannot be provided under conditions compatible with the requirements communicated.

20. Legal Guarantee of Conformity

Products purchased by consumers are covered by the statutory legal guarantee of conformity provided under applicable law.

Where a lack of conformity exists, consumers are entitled to the remedies provided by law, subject to the conditions and order established by the applicable legislation.

The statutory guarantee does not cover issues resulting, where attributable to the customer, from:

• improper storage;

• damage occurring after delivery;

• exposure to unsuitable temperatures, light or humidity;

• use or consumption inconsistent with the characteristics of the product.

To report an issue, customers may contact:

info@inserrata.com

and provide the order number together with photographs or other relevant information where possible.

21. Customer Responsibilities

Customers are responsible for:

• the accuracy of the information provided;

• safeguarding any account credentials;

• lawful use of the website;

• complying with instructions provided during experiences;

• providing advance notice of allergies, intolerances or other relevant requirements;

• the behaviour of participants included in their booking;

• respecting the premises, equipment, crops and any animals present during the experiences.

Customers must not use the website to place fraudulent, false or otherwise unlawful orders.

22. Liability of In Serrata

In Serrata is liable for its contractual breaches within the limits established by applicable law.

Nothing in these Terms and Conditions is intended to limit or exclude liability or rights where such limitation or exclusion is prohibited by law.

In particular, any mandatory rights granted to consumers remain unaffected.

In Serrata is not liable for delays or failures caused by events outside its reasonable control, except where otherwise provided by mandatory law.

23. Force Majeure

To the extent permitted by law, In Serrata will not be liable for delays, changes or inability to perform resulting from extraordinary events or circumstances outside its reasonable control, including, by way of example:

• natural disasters;

• fires;

• floods;

• exceptional weather conditions;

• epidemics or public health emergencies;

• strikes;

• transport disruptions;

• actions or orders of public authorities;

• wars or serious civil disturbances;

• interruptions to IT, energy or telecommunications networks;

• unexpected unavailability of essential suppliers or collaborators.

Where possible, In Serrata will inform the customer and take reasonable measures to limit the consequences of such events.

24. Intellectual Property

The content published on inserrata.com, including, by way of example:

• texts;

• trademarks;

• logos;

• photographs;

• images;

• illustrations;

• labels;

• graphics;

• videos;

• layouts and editorial content;

belongs to In Serrata or is used with the authorisation of the respective rights holders.

Except where permitted by law, such content may not be reproduced, distributed, modified, published or commercially exploited without prior authorisation.

25. Personal Data Protection

Personal data is processed in accordance with applicable law and as described in the Privacy Policy published on the website.

Information concerning cookies and other tracking technologies is provided in the Cookie Policy.

26. Communications and Complaints

Communications concerning orders, bookings, cancellations, returns and complaints must be sent to:

In Serrata SSA
Via XXIV Maggio 36
56024 San Miniato (PI)
Italy

Email: info@inserrata.com

Communications from In Serrata relating to an order or booking may be sent to the email address or telephone number provided by the customer.

Customers are responsible for ensuring that their contact details are accurate and up to date.

A complaint should include, where applicable:

• full name;

• order number;

• description of the issue;

• requested solution;

• any relevant documents or photographs.

In Serrata will seek to handle complaints without undue delay.

Consumers may also obtain information about available alternative dispute resolution bodies through the official portals of the European Union and the relevant national authorities.

27. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law.

Consumers nevertheless retain the benefit of any mandatory consumer protection provisions applicable in the country in which they habitually reside.

Any dispute involving a consumer will be subject to the jurisdiction determined by the applicable mandatory rules and, where provided by law, the courts of the consumer's place of residence or domicile.

For purchases made by companies, professionals or other parties not acting as consumers, unless otherwise agreed in writing, the Court of Pisa, Italy shall have exclusive jurisdiction.

28. Severability

If any provision of these Terms and Conditions is declared null, invalid or unenforceable, this will not automatically affect the validity of the remaining provisions, which will continue to apply to the extent permitted by law.

29. Amendments to These Terms and Conditions

In Serrata may amend these Terms and Conditions to reflect, among other things, changes of a:

• legal;

• technical;

• commercial;

• organisational;

• service-related

nature.

Any amendments will apply to orders and bookings made after the updated version has been published on the website.

Orders and bookings already concluded will remain subject to the terms and conditions in force when the relevant contract was concluded, including any specific conditions individually agreed.

30. Documents Forming Part of the Contract

Depending on the nature of the purchase, the contractual relationship between In Serrata and the customer may include:

• these General Terms and Conditions of Sale and Service;

• the description of the relevant product, service or experience;

• the order summary;

• the order confirmation;

• the Cancellation, Returns and Refund Policy;

• any specific conditions applicable to the individual booking;

• the Privacy Policy, insofar as the processing of personal data is concerned.

Where specific conditions have been validly communicated and accepted for a particular booking, those conditions will apply to that booking in relation to the matters specifically governed by them.

In all cases, any mandatory rights granted to consumers under applicable law remain unaffected.